Steve Jobs explains how customers form their opinions on product quality not from marketing or awards, but from their own experiences with the products. Even if companies invest heavily in quality and win awards, if the products don’t live up to it, customers won’t maintain a positive perception of quality for long. Follow for more ð’ @acornstounicorns #QualityMarketing #JapaneseProducts #AmericanCompanies #CustomerExperience #QualityAwards
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